Frequently Asked Questions
Everything you need to know about shopping with Okanui
What is the standard shipping timeframe?
We offer standard shipping across the country, typically arriving within 3-7 business days. Express shipping options are available at checkout for faster delivery.
How do I return an item that doesn't fit?
We accept returns on all full-priced items within 30 days of purchase, provided they are unworn, unwashed, and have all original tags attached.
What materials are used in your apparel?
At Okanui, we prioritize quality and comfort. Most of our signature products are crafted from 100% premium cotton and sustainable fiber blends designed for durability.
Do you offer international shipping?
Yes, we ship to most locations worldwide. International shipping costs and delivery times vary by region and will be calculated during the checkout process.
How should I care for my Okanui garments?
To maintain the longevity of your items, we recommend a cold machine wash with similar colors and hanging them to dry in the shade. Avoid bleach and tumble drying.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay.